Betting Rules

1. General betting conditions

By opening an account, accessing betting services or placing a bet, you confirm that you have read and accepted these Betting Rules. You also agree to comply with the website’s general terms, applicable Australian laws and any rules or restrictions that apply to the particular market, event or game selected. If there is a conflict between these general rules and a specific rule shown for a product or market, the specific rule may apply to that product or market.

Betting is available only where permitted and only to people who satisfy all applicable eligibility requirements. You must be of the required legal age, be physically located in a permitted jurisdiction when using the service, and have an account registered in your own name. It is your responsibility to check whether online betting is lawful where you are located. Access to the website does not mean that every product is available to every customer or in every location.

You must provide accurate, current and complete information when registering and whenever information on your account changes. An account may only be used by the person to whom it belongs. You must keep your login details secure and must not allow another person to place bets using your account. We may suspend or restrict an account where identity, age, location, payment method or account ownership cannot be reasonably verified.

• Only one personal account may be used unless the website expressly permits otherwise.
• You must not use another person’s account, payment method or identity details.
• You must not attempt to bypass location, age, identity or account security controls.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not interfere with the website, betting systems, software, data or security controls.

A bet is a transaction made through the betting interface using funds available in your account. Before confirming a bet, check the selection, market, odds, stake and any displayed conditions carefully. Once a bet has been accepted, it will generally be binding and cannot be changed or withdrawn unless a specific rule, cancellation process or applicable law allows this.

2. Placing and accepting bets

Bet selection and confirmation

The betting slip is provided to help you review your proposed bet before submission. You are responsible for checking all details shown on the betting slip, including the event or game, participant or selection, market type, stake, odds, potential return and any applicable restrictions. A displayed price or odds value may change before acceptance. If the price changes, the system may ask you to confirm the updated value before the bet is submitted.

A bet is accepted only when it has been successfully processed and recorded by the betting system. A message that a bet has been received does not necessarily mean that it has been accepted. You should check your account history or bet record to confirm the status of a transaction. If a bet is not recorded as accepted, it should not be treated as a confirmed bet.

Stakes, balances and bet types

The minimum and maximum stake, market availability, permitted bet types and other limits may vary by product, event, account, jurisdiction or risk assessment. Any applicable limit should be displayed before or during the betting process. A bet may be refused, reduced or restricted where a limit applies. Where a bet contains multiple selections, the rules for each selection and the rules for the combined bet may both apply.

You must have sufficient cleared funds for the stake at the time the bet is placed. The amount used for a bet may be deducted from your available balance when the bet is accepted. Pending deposits, reversed transactions, disputed payments or funds that are not yet cleared may not be available for betting. You should not attempt to place a bet by exploiting a delay, display issue or apparent balance error.

Live betting and in-play information

Live or in-play betting may be subject to delays between an event occurring and the information appearing on the website. Prices can change quickly and a bet may remain pending while the relevant information is processed. A live bet is not accepted until the betting system confirms acceptance. You are responsible for understanding that scores, statistics, timers and other live information may be delayed, incomplete or subject to correction.

Where a market is temporarily suspended, bets may not be accepted until the market reopens. A bet submitted shortly before a suspension may be rejected, cancelled or accepted at a different price, depending on the applicable market rules and the status recorded by the system.

3. Settlement, cancellations and errors

How bets are settled

Bets are settled using the official result or outcome determined by the relevant event organiser, governing body, data provider or other recognised source specified for the product. The result used for settlement may not be the same as an informal result shown on television, social media or another website. If an official result is later corrected, the website may make a corresponding adjustment where permitted by the applicable rules.

Each market may have its own settlement conditions. These conditions can cover postponed events, abandoned events, venue changes, participant withdrawals, disqualifications, tied results, no-result outcomes, extra time, penalties, dead heats and other circumstances. You should review the market information before placing a bet, particularly where the result depends on a specific time, score, period, statistical measure or official decision.

If an event is postponed, abandoned or materially changed, the relevant market may be cancelled or settled according to its product-specific rules. A change to the scheduled time, venue, format or participants may affect whether a bet remains valid. If no specific rule is displayed, the outcome will be determined in accordance with the general terms and the ordinary interpretation of the market.

Cancelled or void bets

A bet may be cancelled or declared void if it was accepted in error, placed on an event or market that should not have been available, affected by a technical failure, or otherwise falls within a cancellation rule. When a bet is void, the stake will generally be returned to the relevant betting balance, subject to the applicable rules. If only one selection in a combination is void, the remaining selections may be treated under the rules for that bet type.

Obvious errors and technical issues

An obvious error may include an incorrectly displayed price, market description, result, handicap, line, settlement value or other material betting information. Where an obvious error occurs, the affected bet may be corrected, cancelled or settled using the correct information, provided this is permitted by law and the applicable terms. We may also correct an account balance or transaction record that results from a technical or administrative error.

The website is not responsible for a failure caused by circumstances outside reasonable control, including telecommunications disruption, internet failure, software malfunction, service interruption, cyber incident, power failure, data-provider error or other technical problem. We will take reasonable steps to review reported issues and may require information that helps identify the affected bet, event or transaction.

4. Account integrity and responsible betting

Fair use and account review

Betting services must be used fairly and for personal purposes. We may review betting activity, account information, payment activity and transaction history to protect customers, maintain system integrity, meet legal obligations and prevent fraud or other prohibited conduct. Reviews may take place before or after a bet is settled. During a review, access to some or all account functions may be limited.

If we identify suspected fraud, multiple accounts, collusion, manipulation, use of prohibited software, inaccurate information or another breach of these rules, we may refuse a bet, cancel affected transactions, withhold action pending investigation, suspend an account or take other steps permitted by the general terms and applicable law. We will not treat a restriction as confirmation that any particular allegation has been made or established.

Responsible betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet what you can afford to lose. Set a budget before you start and avoid increasing your stakes because of frustration, excitement or a desire to win back money. Never bet with money needed for household expenses, bills, debts or other important commitments.

• Set personal deposit, spending or session limits where those tools are available.
• Take regular breaks and keep track of the time and money you spend.
• Do not chase losses or borrow money to continue betting.
• Do not bet when affected by alcohol, drugs, stress or strong emotions.
• Consider a time-out, account closure or self-exclusion if betting is no longer enjoyable or controlled.
• Seek independent support if your betting is causing financial, personal or emotional difficulties.

You can use the responsible gambling tools and account controls made available through the website. Requests for restrictions, time-outs or self-exclusion may affect access to betting products and may not be reversible during the selected period. You should read the relevant information before confirming a restriction. If you believe you may have a gambling problem, stop betting and seek support from an appropriate Australian gambling support service or qualified professional.

Questions and rule changes

If you are unsure about a market, bet type, settlement condition or account restriction, do not place the bet until you understand the applicable rule. Information displayed on the website may be updated to reflect product changes, legal requirements, technical improvements or corrections. The current version of these Betting Rules applies from the date shown on the website. Continuing to use betting services after an update indicates acceptance of the revised rules, subject to any rights you have under applicable law.