Privacy Policy

Information we may collect

The information handled by an online casino generally depends on how you use the website and services. Some information is provided directly by you, while other information may be collected automatically when you visit the website or use an account. We try to limit collection to information that is relevant to operating the service, meeting legal and security requirements, and providing support.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, contact details, username, account preferences and information needed to manage your login. We may also keep records of communications, support enquiries, complaints, feedback and other information you choose to provide. This information helps us create and maintain your account, respond to requests and communicate important service information.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and details supplied during account checks. Verification information may be reviewed using internal processes or specialist service providers. These checks help reduce fraud, protect accounts and support compliance with applicable requirements.

Payment and transaction records

We may collect information about deposits, withdrawals, gaming activity, account balances, payment methods and related transaction records. Payment providers may process payment details on their own systems. We may receive information needed to confirm a transaction, reconcile an account, investigate a payment issue and meet record-keeping obligations. We do not need to retain full payment credentials where those details are handled directly by a payment provider.

Technical and usage information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the service. We may also receive information about errors, performance and security events. This information can help us maintain the website, understand general usage, detect suspicious activity and improve the player experience.

How we use and share information

Personal information may be used for purposes connected with providing and administering the casino service. The exact use depends on the information involved, your relationship with us and the requirements that apply to the activity. We may use information to:

• Create, verify, operate and secure your account.
• Process deposits, withdrawals and other account transactions.
• Provide customer support and respond to questions, complaints or requests.
• Carry out identity, age, security, anti-fraud and responsible service checks.
• Detect, prevent and investigate suspicious, unauthorised or unlawful activity.
• Maintain accurate account records and resolve disputes or payment issues.
• Send service messages about your account, transactions, security or changes to the website.
• Send marketing communications where permitted and where you have provided any consent that is required.
• Monitor website performance, fix technical problems and improve features.
• Meet legal, regulatory, tax, accounting, audit and other record-keeping requirements.
• Protect the rights, property, safety and security of the website, players and service providers.

We may share information with service providers that help operate the website and related services. Examples may include payment processors, identity and verification providers, fraud monitoring services, technology and hosting providers, customer support tools, analytics providers, professional advisers and security specialists. These providers should receive only the information reasonably needed for their assigned function and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where necessary to meet a legal or official request, enforce applicable terms, investigate suspected fraud or other misconduct, protect a person from harm, or defend legal rights. If the business or part of its operations is reorganised, transferred or combined with another service, information may be shared as part of that process, subject to appropriate protections.

Some service providers may process information in a different country from where you are located. Where this occurs, reasonable steps should be taken to protect the information and support appropriate handling. Information may be transferred, stored or accessed only for legitimate operational, security, support or compliance purposes.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device to help a website remember settings, maintain sessions, measure performance, understand general usage and support security. Some cookies may be necessary for core account or website functions, while others may be used for analytics, preferences or relevant communications.

You can manage or restrict cookies through the settings in your browser. Depending on your choices, disabling certain cookies may affect sign-in, account functions, preferences or parts of the website. Browser controls do not always remove information that has already been collected, and some essential technologies may continue to operate where they are needed to provide a requested service or protect the website.

Security measures

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, secure systems, monitoring, authentication processes, encryption where appropriate, staff procedures and checks on relevant service providers. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also use a strong password, keep login details confidential and sign out of shared devices.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. This can include verification, payment, transaction, account and activity records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational limitations.

Closing an account does not necessarily result in immediate deletion of every record. Information may need to be retained to prevent repeat fraud, protect the integrity of the service, resolve outstanding matters or demonstrate that required checks and obligations have been completed.

Your privacy rights and how to contact us

Depending on your circumstances and the rules that apply to your request, you may have rights relating to the personal information we hold about you. These rights may be subject to reasonable exceptions, including identity verification, legal restrictions, security concerns and records that must be retained. We will aim to handle valid requests fairly and within a reasonable timeframe.

Access and correction

You can ask for access to personal information held about you and request an explanation of how it is being used. You can also ask us to correct information that is inaccurate, incomplete or out of date. We may ask for information to confirm your identity before providing access or making a change, especially where the request concerns account, payment or verification records.

Deletion and restriction

You can ask for your personal information to be deleted where there is no continuing reason for us to keep it, or where deletion is otherwise available under applicable requirements. You may also ask us to limit certain processing in appropriate circumstances. Deletion or restriction may not be possible for records that we must keep for legal, security, fraud prevention, dispute resolution or other legitimate purposes.

Withdrawing marketing consent

If you have consented to receive marketing communications, you can withdraw that consent at any time by using an available unsubscribe option or by contacting us. Withdrawing marketing consent will not normally affect essential service messages, such as account, transaction, security or support communications. It also does not undo processing that took place before consent was withdrawn.

Privacy requests

For access, correction, deletion or marketing consent requests, contact support@voodoocasino.click. Please describe the request clearly and provide enough information for us to identify the relevant account. Do not send unnecessary payment credentials or other sensitive information in an email. We may need to ask for additional details to verify your identity and protect the account before responding.

Updates to this policy

This Privacy Policy may be updated when our services, technologies, information practices or applicable requirements change. The latest version will apply when it is published on the website. We encourage players to review this page from time to time. Where a change is important, we may provide an additional notice through the website or an appropriate service communication.