Voodoo Casino Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of the Voodoo Casino website, account services, casino games and related features. They should be read together with any rules, notices, promotional conditions, privacy information and responsible gambling guidance published on the website. If a specific promotion or game has additional terms, those terms will apply to the relevant activity and will form part of your agreement with Voodoo Casino.

You should only use the website if you are legally permitted to do so in the place where you live. Online gambling rules can differ between Australian states and territories and may also change over time. You are responsible for checking the laws that apply to you before accessing the website or using any gambling service. Voodoo Casino does not invite anyone to use the website where that use would be unlawful.

These terms may be updated from time to time to reflect changes to the website, games, payment methods, legal requirements, security practices or business operations. The latest version will be made available on the website. Continuing to use your account or the services after an update is published may be treated as acceptance of the revised terms. If you do not agree with a change, you should stop using the website and follow the available account closure process.

Your agreement

• You agree to provide accurate, current and complete information when using the website.
• You agree to follow these terms, the rules for individual games and any applicable promotional conditions.
• You must not use the website for an unlawful purpose, to conceal the source of funds or to interfere with another person's use of the services.
• You are responsible for reading the information provided before taking part in a game, promotion or transaction.
• If you use the website on behalf of another person or organisation without permission, that use is not authorised.

2. Accounts, eligibility and verification

An account may be required to access some or all of the services. You may only create and use an account for yourself. Account registration details must be truthful and must match the information requested by Voodoo Casino. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account.

You must meet the applicable minimum age and legal eligibility requirements before opening an account or gambling online. Voodoo Casino may ask for evidence of age, identity, address, source of funds or other information at any time. This may happen when an account is opened, before a payment is processed, during a security review or when activity requires further assessment.

Keeping your account secure

• Choose a strong password and do not share it with anyone.
• Do not allow another person to use your account, even with your permission.
• Tell Voodoo Casino promptly if you suspect that your login details have been lost, stolen or used without authorisation.
• Log out after using a shared or public device.
• Keep your personal and payment information up to date.

You remain responsible for activity carried out through your account unless you have reported unauthorised access promptly and the circumstances show that you took reasonable care. Voodoo Casino may restrict, suspend or close an account where information cannot be verified, where account security is at risk, where the account appears to be used by another person or where the account has been opened or operated in breach of these terms.

One account and fair use

Unless Voodoo Casino expressly permits otherwise, each player may hold only one account. Creating multiple accounts, using another person's account, manipulating account information or attempting to avoid an account restriction is not permitted. If duplicate accounts are identified, Voodoo Casino may review related activity and take action in accordance with these terms and any applicable law.

3. Deposits, withdrawals and promotions

Only payment methods made available through the website may be used. Payments must be made by you or through a method that you are authorised to use. Voodoo Casino may decline, delay or reverse a transaction where the payment cannot be confirmed, appears to be unauthorised, creates a security concern or does not meet the relevant payment requirements.

You should check all transaction information before confirming a deposit or withdrawal. Processing times can depend on the payment method, verification checks, banking processes, weekends, public holidays and other factors outside the website's control. Additional information may be requested before a withdrawal or other payment is completed. Funds may not be available for withdrawal until applicable checks have been completed.

You are responsible for ensuring that your deposit funds are lawful and available for gambling. The website must not be used to move, disguise or transfer money for another person. Voodoo Casino may monitor transactions and account activity for security, fraud prevention, financial crime prevention and compliance purposes. Where required, an activity or transaction may be reported to an appropriate authority.

Game results and technical issues

Game outcomes are determined by the applicable game system and rules. You should not rely on a display, message or balance that appears to be affected by a technical fault. If a game, transaction or account balance is affected by an obvious error, software malfunction, communication failure or other technical issue, Voodoo Casino may correct the error and take reasonable steps to restore the affected position.

Promotions and offers

Any bonus, reward, free play offer or promotional campaign is subject to its own terms. Those terms may explain eligibility, entry requirements, qualifying activity, expiry, contribution rules, limits and how a reward can be used or withdrawn. You should read the complete offer terms before accepting or using a promotion. If promotional terms conflict with these general terms, the specific promotional terms will apply to that promotion.

• A promotion may be available only to selected accounts or during a stated period.
• Voodoo Casino may withdraw or amend an offer where it is necessary to correct an error, address misuse or comply with an applicable requirement.
• A reward may not be transferable, exchanged for cash or combined with another offer unless the applicable terms allow it.
• Attempts to abuse, manipulate or repeatedly exploit a promotion may result in the removal of the reward and further account review.
• You should not accept a promotion if its conditions are unsuitable for your circumstances or playing intentions.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Set limits that suit your circumstances and never gamble with money needed for essential living costs. Voodoo Casino encourages players to use available responsible gambling tools and information, including deposit controls, breaks, self-exclusion options and activity monitoring where those features are offered.

If gambling is no longer enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop playing and seek independent support. You can request information about available account restrictions or self-exclusion arrangements through the support options shown on the website. A request to restrict or close an account may remain in place for the period selected or otherwise communicated.

Activities that are not allowed

• Using the website while under the applicable minimum age or helping another person who is underage to access it.
• Using another person's identity, payment method or account without proper authority.
• Attempting to obtain an unfair advantage through software, automation, collusion, fraud, chargebacks or manipulation of a game or promotion.
• Interfering with the operation, security or availability of the website.
• Uploading harmful code, submitting misleading information or attempting to access restricted systems or data.
• Using abusive, threatening, discriminatory or unlawful language or behaviour towards staff, contractors or other players.
• Gambling while impaired where doing so may affect your ability to make informed decisions.

Voodoo Casino may investigate suspected misconduct and may suspend access while an investigation is carried out. Any action taken will be considered in light of the available information and applicable requirements. You should not attempt to open a new account or bypass a restriction while an account review, suspension or self-exclusion is active.

5. Privacy, suspension and general legal terms

Privacy and communications

Personal information is handled in accordance with the privacy information published on the website. By using the services, you acknowledge that information may need to be collected and used for account administration, identity verification, payment processing, security, responsible gambling, customer support, fraud prevention and legal compliance. You should review the privacy information for further details about how information is managed.

Voodoo Casino may send service-related communications about your account, transactions, security, responsible gambling tools and changes to the website. Marketing communications may be managed through the options provided where applicable. You should keep your contact information accurate so that important account messages can reach you.

Suspension and account closure

You may stop using the website and request account closure through the available account or support process. Voodoo Casino may suspend, restrict or close an account where there is a suspected breach of these terms, a security or fraud concern, a verification issue, an integrity concern, a responsible gambling request, extended inactivity or a legal or operational reason. Any decision will be managed in accordance with applicable requirements.

Closing or suspending an account does not remove obligations that arose before closure. You must not create another account to avoid a restriction. Subject to any lawful right or requirement to retain funds, records or information, outstanding balances and transactions may be reviewed before an account is finalised.

Availability and liability

The website and games may be unavailable from time to time because of maintenance, upgrades, network problems, payment service interruptions, security events or circumstances outside reasonable control. Voodoo Casino will take reasonable steps to maintain the services but does not promise that the website will always be uninterrupted, error-free or available on every device.

To the extent permitted by law, Voodoo Casino is not responsible for loss caused by events outside reasonable control, failures of third-party services, internet or device problems, inaccurate information supplied by you, unauthorised access caused by your failure to protect account details, or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited under applicable Australian law.

Questions and complaints

If you have a question, concern or complaint about your account, a transaction, a promotion or the operation of the website, use the support or contact options displayed on the Voodoo Casino website. Provide enough information for the matter to be reviewed, but do not send passwords or full payment details. Voodoo Casino may ask for further information to confirm your identity and investigate the issue.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These terms are intended to be read consistently with applicable Australian laws and any rights that cannot be excluded. The version published on the website is the current version and should be checked before using the services.